Exception handling
Coverage change; premium unresolved; endorsement not accepted.
The Policy administration system owner decides whether to amend, cancel or request a new signature. Reconcile delayed callbacks against the original transaction before creating a replacement.
Handoff evidence
- Proposal, insurance policy and terms — Version and reference
- Policyholder, agent and underwriter — Roles and authority
- Underwrite, finalize terms and approve issuance — Decision and time
- Signing — Authorization, route and verification result
- Policy administration / DMS handoff — Acknowledgement and exceptions
This is a reference implementation workflow. The organization determines business policy, legal requirements and acceptance conditions.