Choose an experience, understand responsibilities and follow outcomes; distinguish Viewer, Gateway and Agent.
Choose one of seven actual recordings. Excerpts retain observed actions; the adjacent guide connects document-defined steps. Full recordings require synthetic data and publication clearance before replacing excerpts.
Select an issuer — Source interval 19–23s.
Request creation and pending result — Source interval 54–66s.
Shows issuer selection and request-creation messages. Certificate screens with identity data are omitted.
Source audio removed. Background, document and phone regions are cropped; sensitive regions are masked. Captions describe actions, not speech. This is not the full journey.
Select a route; identity fields masked — Source interval 3–8s.
Await consent on VNeID — Source interval 28–52s.
Shows route selection and waiting for VNeID. The final certificate list contains account data and is outside this excerpt.
Source audio removed. Background, document and phone regions are cropped; sensitive regions are masked. Captions describe actions, not speech. This is not the full journey.
Await VNeID confirmation — Source interval 63–79s.
Viewer waits for VNeID confirmation. The source-page completion message is outside this excerpt; waiting is not evidence of completed signing.
Source audio removed. Background, document and phone regions are cropped; sensitive regions are masked. Captions describe actions, not speech. This is not the full journey.
Await consent; other signing turns are outside this excerpt — Source interval 93–112s.
Consent-waiting excerpt from a multi-signer recording. The mode label does not establish process_type units or a production connection.
Source audio removed. Background, document and phone regions are cropped; sensitive regions are masked. Captions describe actions, not speech. This is not the full journey.
First confirmation turn — Source interval 115–130s.
Subsequent confirmation turn — Source interval 175–192s.
Two waiting turns are retained; setup, documents and phone screens are omitted. WebSocket is not the signature-creation mechanism.
Source audio removed. Background, document and phone regions are cropped; sensitive regions are masked. Captions describe actions, not speech. This is not the full journey.
Prepare authorization — Source interval 25–29s.
Passkey authentication — QR masked — source interval 35–44s.
The excerpt shows authorization and Passkey authentication. It does not include the final document or a validation report.
Source audio removed. Background, document and phone regions are cropped; sensitive regions are masked. Captions describe actions, not speech. This is not the full journey.
Passkey for issuance; QR masked — Source interval 22–37s.
Follow credential issuance — Source interval 40–63s.
Signing authorization is a separate step — Source interval 72–95s.
An issuance message appears in the UI, followed by separate signing authorization. This is not a final-document validation report.
Source audio removed. Background, document and phone regions are cropped; sensitive regions are masked. Captions describe actions, not speech. This is not the full journey.
GoPaperless Gateway Viewer presents document processing and user actions associated with Gateway. It is not GoPaperless Agent running in a browser. Agent retains its separate desktop/Office/Adobe scope.
| Need | Component | Output and responsibility |
|---|---|---|
| Embed signing UI | Gateway + Viewer | Business app owns sessions; backend receives and reconciles outcomes. |
| Orchestrate documents/multiple signers | Gateway | Correct signers, order, revision and final document. |
| Sign hashes | RSS / Trusted SIC | The integrator prepares and assembles according to the route. |
| Sign in Office/Adobe | GoPaperless Agent | Desktop application; Viewer instructions do not replace Agent installation. |
Local interactive illustration using synthetic data. This is not a product screenshot, API simulator or accepted recording. Steps are business annotations, not service response enums.
Synthetic record: Demo-contract.pdf · Signer DEMO-SIGNER
| Situation | System action |
|---|---|
| Lost WebSocket / iframe reload | Reread backend state and restore a valid session; do not recreate signing. |
| Late, duplicate or out-of-order callback | Reconcile tracking IDs, persist and deduplicate; do not trust UI alone. |
| Timeout / canceled | SIC issuance maps TIMEOUT → CANCELED in the source; confirm it and keep state layers distinct. |
| Assembling / validation failure | Retain signature data and request references for reconciliation; do not call the transaction validated. |
Files, signers, prepare/finalize and the final document.
Open documentationCredentials, hash signing, sharing and tracking references.
Open documentationCredentials, authorization, SAD and signing outcome.
Open documentation
