BILLING & INVOICE
Payment and service activation
Track payment confirmation and activation conditions; handle pending, failed and unreconciled transactions separately.
REFERENCE WORKFLOW
Payment and service activation
Order and agreement
Confirmation and activation
Invoice and reconciliation
Payment and activation controlsExceptions requiring separate handling
PAYMENT
Payment and activation controls
Reference workflow. Live state names, pricing, payment methods and issuance conditions require service confirmation.
- Agreement
Finalize terms, document version and authorized signatory.
- Confirm payment
Link the payment reference to the order and reconcile notifications.
- Activate service
Check agreement and payment conditions and record activation outcome.
RECONCILIATION
Exceptions requiring separate handling
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| Situation | Action | Evidence |
|---|---|---|
| Pending confirmation | Do not activate from an unreconciled notification. | Retain order and payment reference. |
| Payment failed | Show the outcome; next actions follow service policy. | Retain reason and history. |
| Duplicate notification | Do not repeat activation or issuance effects. | Compare with processed events. |
| Paid, not activated | Review service conditions and escalate. | Link payment and activation outcomes. |
| Uncertain result | Reconcile before requesting another payment. | Retain references and time. |
SERVICE ENROLLMENT
Confirm during enrollment
- Service plan, terms, authorized signer and activation conditions.
- Payment method, confirmation notification and reconciliation procedure.
- Failure handling, refund policy if applicable and support contacts.